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Multilingual Medical Information Specialist Trainee (French)
Location:
Abee
Description:
The French/English Multilingual Medical Information Specialist Trainee position is part of the Pro Pharma Medical Information Contact Center and follows all corresponding regulations, industry standards and client/internal policies regarding medical information and the collection and documentation of adverse events, special situation events, and product complaints. Essential Functions: Contact center intake, data entry and triage of adverse events, product complaints and medical information cases. Case entry of electronic correspondence into multiple databases. Respond to unsolicited consumer, health care professional and other external customer requests for medical and safety information received via the contact center, website/e-mail and scientific meetings on behalf of Company's clients, as assigned and deemed appropriate for the role. Place outbound follow up calls to complete adverse event and product quality complaint reports and to collect additional information as requested by the client. Provide labeled medical/safety information responses in accordance with regulatory requirements, industry standards, and client and Company internal policies and practices. Accurately identify, document and report adverse events, pregnancy reports, special situation events and product complaints in a clear and concise manner within required timeframes per government regulations, Company SOPs and client working practices/instructions. Provide accurate responses utilizing approved labeling and Company FAQ responses. Assist Medical Information Coordinators in providing full and compliant documentation per SOPs. Adhere to Company and country-specific privacy policies. Translating English documents into the target language or vice versa and delivering these translated responses either on the phone or in writing. Quality checking translations in line with the translation SOP. Other duties as assigned. Necessary Skills and Abilities: Professional. Visit ListedBuy for more information.
Company:
Propharma Group
Posted:
November 25 2023 on ListedBuy
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