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Customer Service Team Leader
Location:
Coatham Mundeville
Description:
Customer Care Team Leader Salary: £28,000 - £30,000 per annum DOELocation: Canary Wharf, London Hybrid Working Hours: 37 ½ hours per week Shifts: Primary Shift between Monday to Friday 7:00am – 03:00pm Our client, an esteemed international outsourced customer service provider with a workforce of 50,000 employees across 112 global locations, seeks a dynamic Customer Customer Care Team Leader Salary: £28,000 - £30,000 per annum DOELocation: Canary Wharf, London Hybrid Working Hours: 37 ½ hours per week Shifts: Primary Shift between Monday to Friday 7:00am – 03:00pm Our client, an esteemed international outsourced customer service provider with a workforce of 50,000 employees across 112 global locations, seeks a dynamic Customer Care Team Leader. This individual will exemplify energy and dedication to customer satisfaction, steering a vibrant team and embodying a strong global brand. In this pivotal role, you will lead the operations, fostering an efficient and engaging culture with innovative support strategies. Your team will handle incoming emails, phone calls, and chats across diverse customer queries, necessitating your organisational prowess and inspirational leadership to deliver exceptional service. This opportunity offers a crucial role within a team privileged to nurture and elevate a renowned brand. Main Responsibilities: Drive achievement of efficacy KPIs Identify and address training needs to enhance customer care agents' effectiveness Innovate processes and workflows Ensure SLAs are met while upholding top-tier customer care standards Conduct regular accuracy audits Perform administrative duties Manage workload and time effectively, providing coaching and training Essential Skills/Experience: Minimum 3 years in a management role Essential prior experience with Amadeus Proven track record in a fast-paced Customer Care environment with meticulous attention to detail A proactive team manager fostering trust and a " can-do" attitude Passionate. Visit ListedBuy for more information.
Company:
The Works Staffing Solutions
Posted:
February 13 on ListedBuy
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