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Medical Information Specialist (French/English)
Location:
Abee
Description:
The Multilingual Medical Information Specialist (MMIS) position is part of the Pro Pharma Medical Information Contact Center and follows all corresponding regulations, industry standards, and client/internal policies regarding medical information and the collection and documentation of adverse events, special situation events, and product complaints Essential Functions Include: Medical Information service delivery Responds to unsolicited consumer, health care professional and other external customer requests for medical and safety information received via telephone, website/e-mail, letter, fax, and scientific meetings on behalf of Pro Pharma` s medical clients. Provides labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards and client and Pro Pharma internal policies and practices. Accurately identifies, documents and reports adverse events, pregnancy reports, special situation events and product complaints in a clear and concise manner per government regulations, Pro Pharma`s Standard Operating Procedures (SOPs) and client Working Practices (WPs). Translating English documents into the target language or vice versa and delivering these translated responses either on the phone or in writing. Ensures tasks are completed within the deadlines documented in the agreed Pro Pharma SOPs and WPs. Formulates and provides accurate responses utilizing approved labeling and company standard responses, published literature and other data. Assists with writing custom medical information responses utilizing this data. Logging all enquiries handled in an accurate, comprehensive, and timely fashion into Inquiry Handling Systems. Quality Assurance Maintains quality in all areas of the job, including performing quality checks on Adverse Events, Product Quality Complaints, correspondence, and enquiries logged into the Inquiry Handling Systems Quality checking translations in line with the translation. Visit ListedBuy for more information.
Company:
Propharma Group
Posted:
April 24 on ListedBuy
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