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System Administrator 0 - Workflow Queue Coordinator
Location:
Annapolis Junction, MD
Description:
TS/SCI CI poly required. Position Description: Provides support via the telephone, chat, and/or email to our customers and/or technicians to ensure tickets are tasked and routed to the correct queues. Validates tickets for completeness, accuracy, compliance to established standards. Prioritizes and assigns daily work/tasks based on remaining SLA times and priority tasking. Escalates problems or tickets to higher level management when necessary. Requirements: Skills: Interpersonal Communication AbilitiesSupportIT Microsoft Office Suite Certification:No Certifications required.Education/Experience:HS or GED plus 5 Years (or)Bachelors plus 0 Years Position requires a TS/SCI. Powered by JazzHR
Company:
Orion Consortium
Posted:
June 4 on The Resumator
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