Stride, Inc.
This listing was posted on Stride, Inc. (via Broadbean).
Community Manager
Location:
Richmond, VA
Description:
Job DescriptionSUMMARY: As the Community Manager, you will be the connector between our company and our audiences. You will act as the voice, tone, and moderator of the brand through community support, content distribution, and digital engagement to build brand presence and trust. In partnership with the Creative Team, CX Retention Team, Customer Care, the Community Manager is responsible for every touch point in the K12 journey from discovery to retention. The buck stops with you as the ultimate advocate for and preservation of the company's brand. The Community Manager sits within the Brand & Creative Team, reporting directly to the Head of Brand, Organic Social, & Marketing Operations.ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform their essential duties. * Act as the connector between our company and our audiences, serving as the voice, tone, and moderator of the brand. * Utilize community support, content distribution, and digital engagement to build brand presence and trust. * Collaborate with the Creative Team, CX Retention Team, and Customer Care to ensure a seamless K12 journey from discovery to retention. * Uphold the company's brand as the ultimate advocate and preserver, ensuring that the buck stops with you. * Partner with the Creative Team of One (internal Creative Heads and External Agencies) to develop creative ideas and channel executions across owned media landscape. * Be responsible for every touch point in the K12 journey, from discovery to retention. * Ensure a consistent company image is maintained across all marketing initiatives and channels. * Oversee our organic social accounts, ensuring brand consistency. This includes content creation, scheduling, analysis, and curation across various platforms.Supervisory Responsibilities: Directly supervises 2 Full-time Equivalent (FTE) regular employees and/or contractors. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.REQUIRED QUALIFICATIONS: * Strong soft skills: empathy, listening skills, adaptable flexible * Creative background: journalism, copywriting, communications * Excellent written and verbal communication * Ability to meet deadlines and address time-sensitive issues * Conflict resolution skills * Superior multi-tasking skills * Ability to provide high-level customer service with astute attention to detail and organization * Team player * Ability to manage workflow amid shifting priorities * Bachelor's degree in related field * 8 years' related experience * Equivalent combination of education and experience * Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, etc.); Web proficiency. * Ability to travel 10% of the time * Ability to clear required background checkWORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * This position is remote and open to residents of the 50 states, D.C.Compensation & Benefits:Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range.We anticipate the salary range to be $52,127.63 to $133,911.60 Eligible employees may receive a bonus. This salary is not guaranteed, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions.Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. Job TypeRegularThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Company:
Stride
Posted:
June 7 on Broadbean
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